Which action demonstrates initiative when you cannot communicate in a guest's language and cannot meet their needs yourself?

• A. Ask the guest to leave
• B. Speak louder in English
• C. Seek out a fellow cast member who can speak their language
• D. Use a translation app

Answer: (C)

Taking initiative in a guest service moment means actively finding a way to meet a guest’s needs when you can’t communicate in their language. In this situation, the strongest choice is to locate a fellow cast member who can speak their language. This shows proactive problem-solving and a commitment to a positive guest experience, because it uses someone with the right skills to convey the right message and understand the guest’s needs accurately.

The other options aren’t as effective: asking the guest to leave is inappropriate and unhelpful; speaking louder in English ignores the language barrier and can feel disrespectful; using a translation app can help but may be unreliable or slow in real-time, whereas connecting with a fluent teammate ensures clear, immediate communication.