What would you do if you were stocking a large delivery on the floor and a few guests came up to you needing your assistance?

• A. Ignore them.
• B. Stop stocking and help them to the best of my ability.
• C. Do my best to help and direct them to another cast member if needed.
• D. Call security.

Answer: (C)

When guests approach while you’re stocking, the priority is to respond promptly and keep the guest experience positive while staying productive. The best approach is to do your best to help and, if needed, direct them to another cast member who can assist further. This shows you’re attentive to guests, willing to help right away, and know when to bring in additional support to resolve the situation efficiently. It also keeps your task moving forward; you don’t abandon the delivery, but you don’t delay guest needs either by trying to tackle everything yourself.

Ignoring guests doesn’t reflect good service and calling security isn’t appropriate unless there’s a safety issue. Taking on the task yourself without guiding them to someone who can handle their request could leave the guest under-supported or slow down the area’s operation.