What best describes your stance toward meeting monthly sales goals while interacting with guests?

• A. I avoid discussing products and deals.
• B. I am willing to take the challenge and suggest products.
• C. I only discuss products if the guest asks directly.
• D. I would rather not engage in any sales conversation.

Answer: (B)

Balancing guest experience with sales goals means being ready to help guests by offering relevant product suggestions in a natural, helpful way. The best stance is to take on the challenge and suggest products when it adds value to the guest’s experience. This shows initiative and confidence in meeting monthly goals while keeping the guest’s needs at the forefront. It demonstrates that you can blend friendly service with thoughtful recommendations, so the conversation feels like a natural part of planning their visit rather than a hard sell. If you avoid product talk, wait for guests to ask, or shy away from sales conversations, you miss opportunities to enhance their experience and to contribute to performance targets.