What approach best makes a guest feel special as they begin their Disney vacation?

• A. Share your own favorite park experiences and expectations.
• B. Offer generic tips and secrets for all guests.
• C. Ask what they are most excited about and tailor responses toward that, offering tips and secrets.
• D. Focus on the policies and restrictions of the experience.

Answer: (C)

Making guests feel special from the start comes from listening to what they’re excited about and shaping your help around that. By asking what they’re most looking forward to and then tailoring your responses to that, you show genuine interest in their plans and create a conversation that’s personally relevant. You can share tips and “secrets” that directly enhance the parts of their trip they care about, turning information into a custom guide for their family or group. This approach builds rapport, makes the guest feel seen, and sets a positive, anticipatory tone for their whole vacation.

If you instead share your own experiences, the focus shifts away from them and toward you. Generic tips that apply to everyone can feel impersonal and might miss what matters to this guest. Focusing on policies or restrictions leans away from magic and can dampen excitement at the moment they’re just starting their adventure. The tailored, interest-centered approach best creates that special, welcome feeling as they begin their Disney vacation.