In an emergency, what is an appropriate first step?

• A. Wait for supervisor
• B. Take video on your phone
• C. Ensure everyone is safe first, then address operations
• D. Ignore and pretend nothing happened

Answer: (C)

In an emergency, the priority is people’s safety. The first step is to quickly assess the scene, make sure everyone is out of immediate danger, and provide any needed basic assistance within your training. Once you’ve confirmed that guests and teammates are safe, you can shift focus to operations—communicating the situation, coordinating with others, and following the site’s emergency procedures to manage the incident effectively.

Delaying safety or turning attention to nonessential tasks undermines the response. Waiting for a supervisor can waste precious seconds that could prevent harm, filming or documenting the moment can distract you and others from critical needs, and ignoring the emergency completely puts people at risk and worsens the situation. Prioritizing safety sets the foundation for a calm, organized, and effective response.