How would you respond to a child who is afraid of you in a work setting?

• A. I would avoid the child and wait for them to approach
• B. I would yell and rush them to participate
• C. I would at first keep my distance, then get down on their level and offer them a sticker or something else I may have, I would not force them to do anything
• D. I would forcibly take their hand and guide them

Answer: (C)

When a child is afraid, respond with safety, respect, and gentle engagement that lets them set the pace. The best approach is to stay calm and keep a comfortable distance at first, then get down to their level so you aren’t looming over them. Meeting them eye-to-eye in a relatable height communicates warmth and reduces intimidation. Offering a small, non-threatening incentive—like a sticker—gives them a choice about engaging without pressure, helping them feel in control and more willing to participate on their terms.

In a Disney work setting, this demeanor aligns with guest-service standards: patient, approachable, and considerate of a child’s comfort and boundaries. By prioritizing their comfort and giving them space to approach when ready, you build trust and create a positive interaction.

Other approaches can backfire: avoiding the child can leave fear unaddressed and prolong the discomfort; raising your voice and rushing them increases anxiety and feels unsafe or unprofessional; forcing a hand or any physical compulsion crosses boundaries and can cause harm.