How would you handle a parent or child that did not like the make-up or hairstyle?

• A. I would offer alternatives with less makeup or hair glitter, until we found something that fit the needs of the parent or child
• B. I would insist they keep the makeup
• C. I would stop the service
• D. I would escalate to a supervisor

Answer: (A)

When a parent or child isn’t happy with the makeup or hairstyle, the best move is to respond with flexibility and options. Start by listening to what they don’t like and then propose adjustments that lighten or simplify the look—for example, offering makeup with less intensity or removing glitter, and swapping to a simpler hairstyle. This shows you care about their comfort, respect their preferences, and are committed to delivering a positive experience while staying within guidelines.

This approach keeps the interaction collaborative rather than confrontational, and it helps avoid a negative guest experience or a complete stop in service. If you can reach something that satisfies them right away, you maintain momentum and reinforce a welcoming Disney environment.

If a preference can’t be met with safe, policy-aligned adjustments, or if there’s a clear policy or safety concern, you would bring in a supervisor to help resolve it. But starting with alternatives demonstrates problem-solving, empathy, and a guest-first mindset.