How should you handle a difficult coworker according to the described approach?

• A. Ignore and hope it improves
• B. Be respectful and bring concerns to supervisor
• C. Complain to coworkers
• D. Transfer teams

Answer: (B)

Handling conflicts with a coworker becomes most effective when you address it professionally by communicating respectfully and seeking guidance from a supervisor. Being respectful sets a constructive tone and keeps the working relationship intact, which is crucial for teamwork and guest service. Bringing concerns to a supervisor provides a clear, official path to resolution, helps ensure consistency with workplace policies, and gives leadership the chance to offer support or mediation if needed. This approach keeps the focus on the team's success and reduces misunderstandings or escalation.

For example, you might say, “I want us to work well together. I’ve noticed X situation affecting our workflow; can we discuss how to handle it or what support we might need?” If the issue sticks, involve the supervisor to find a solution. Other options—ignoring the problem, venting to teammates, or moving to a different team—don’t address the root cause, can harm morale, and may not solve the underlying issue.