Are you comfortable suggesting items to a guest based on first impressions?

• A. yes
• B. No
• C. Maybe
• D. Only with supervisor

Answer: (A)

Proactive, guest-centered service means sensing what a guest might need and offering helpful suggestions that enhance their experience. When you catch a first impression—such as hints about interests, plans, or moments where a product could fit—you should feel confident sharing item recommendations that could delight them. This shows warmth, product knowledge, and the ability to tailor help to the guest, which mirrors Disney’s aim to create magical moments through thoughtful, personalized service. Being comfortable suggesting items also communicates that you’re engaged and ready to assist, while you stay attentive to cues to back off or involve a supervisor if guidance or safety/policy matters call for it. Hesitating, refusing, or insisting you need a supervisor for everything would slow down service and weaken the guest experience.